Greetings and farewells:
Buenos días/tardes/noches: Good morning/afternoon/evening
Bienvenido/a: Welcome
¿En qué puedo ayudarle?: How can I help you?
Hasta luego: Goodbye
Que tenga un buen día/tarde/noche: Have a good day/afternoon/evening
Checking in and out:
¿Tiene una reserva?: Do you have a reservation?
¿A nombre de quién está la reserva?: Under what name is the reservation?
Le doy la bienvenida a [nombre del hotel]: Welcome to [hotel name]
Aquí tiene su llave: Here is your key
¿Le gustaría dejar su equipaje?: Would you like to leave your luggage?
El check-out es a las [hora]: Check-out is at [time]
General inquiries:
¿Dónde está [lugar]?: Where is [place]?
¿A qué hora abre [lugar]?: What time does [place] open?
¿Tiene recomendaciones para [actividad]?: Do you have any recommendations for [activity]?
¿Puedo llamar a un taxi?: Can I call a taxi?
Additional phrases:
Lo siento, no lo entiendo: I'm sorry, I don't understand.
¿Puede repetir, por favor?: Can you repeat that, please?
Un momento, por favor: One moment, please.
Gracias: Thank you
De nada: You're welcome
Here are some additional tips:
Use formal language, especially when addressing guests for the first time.
Speak slowly and clearly, and be patient with guests who may not be fluent in Spanish.
Be friendly and helpful, and use positive body language.
If you are unsure about something, it is always best to ask a colleague for help.
By learning these basic phrases and following these tips, you can effectively communicate with Spanish-speaking guests and provide them with a positive experience.